Support
Questions, problems or feedback? E-mail support@hagedornworks.se. I usually reply within 2 working days.
If you are reporting a problem, it helps to include your device model, iOS version and the app version (shown in the App Store listing or in TestFlight).
Frequently asked questions
How do I cancel my subscription?
Open Settings → your name → Subscriptions → Grid9 on your iPhone or iPad and choose Cancel Subscription. Cancelling is done in iOS settings, not in the app. You keep Premium until the end of the period you have paid for.
I was charged but the app does not show Premium
Open the Premium screen and tap Restore purchases. If that does not help, e-mail me and I will look into it.
I reinstalled the app or got a new phone
Tap Restore purchases to get Premium back. Puzzle progress and statistics are stored only on the device and cannot be transferred automatically, because Grid9 has no accounts.
I want a refund
Refunds for App Store purchases are handled by Apple: reportaproblem.apple.com.
What data do you keep about me?
Almost none, since there are no accounts and no analytics. See the Privacy Policy. To ask about or delete data tied to your subscription, e-mail me.
I found a puzzle that seems wrong, or a hint that doesn't make sense
Please e-mail me with a short description, and if possible a screenshot. Corrections to the hint explanations are very welcome.